Role Description
As our Customer Experience Associate, you’ll be the first point of contact and the lasting impression for our clients and visitors. Your primary role will be to greet, assist, and provide a warm welcome to clients, setting the tone for their experience with Elite Income Advisors. This position is perfect for someone who loves interacting with people and wants to be part of a supportive team where your role is key to our collective success.
Responsibilities
· Client Interaction: Greet all visitors with a friendly, inviting demeanor and ensure they are connected with the right services.
· Communication Hub: Manage incoming calls, emails, and in-person queries and provide detailed information about our services to enhance client understanding and satisfaction.
· Administrative Support: Assist with scheduling appointments, managing daily office operations, and maintaining a tidy reception area to uphold our firm’s professional image.
· Client Experience: Enhance client interactions by ensuring a smooth, personable, and efficient communication flow from the front desk.
Qualifications
· Personality First: A vibrant, outgoing personality with a passion for building relationships. We believe in hiring for character and training for skills!
· Experience: Previous experience with CRM platforms is essential for success in this role.
· Attention to Detail: Keen attention to detail and the ability to organize and prioritize tasks efficiently.
· Communication: Strong verbal communication skills, including proficiency in phone etiquette, are essential.
· Tech-savvy: Comfortable with office technology and software to keep our front desk operations running smoothly.
· Reliability: Dependable and punctual with a professional demeanor.
Compensation & Benefits
Compensation: $50,000 – $55,000 + Bonus Opportunities
Why Join Elite Income Advisors?
· Career Growth: With our firm’s rapid growth, you’ll find ample opportunities to advance and expand your role.
· Impact: Your work directly impacts our clients’ experience and contributes to their financial security.
· Learning and Development: Gain invaluable experience in the financial services industry with opportunities for ongoing training and personal development.
· Team Environment: Be part of a supportive, enthusiastic team that values each member’s contribution and encourages personal growth.
About Elite Income Advisors:
Located in the heart of Ellicott City, MD, Elite Income Advisors is not your average financial planning firm. We are a privately owned, independent powerhouse in financial and retirement planning, wealth management, and insurance solutions, dedicated to providing exceptional financial strategies to clients across all walks of life. Our robust marketing strategies, including an extensive presence on television and radio, digital marketing, and live events, keep our advisors engaged and our clients happy and secure. Join us, and become a part of a team that helps to secure financial futures and makes a genuine difference in the lives of our clients.
· Elite Income Advisors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
